Medical Governance Statement
Mentone General Practice
At Mentone General Practice, we are committed to maintaining the highest standards of clinical care, patient safety, ethical practice, and continuous quality improvement. Our medical governance framework supports safe, effective, patient-centred healthcare that aligns with the RACGP Standards, Australian healthcare regulations, and evidence-based medical practice.
Our governance structure ensures that all clinicians and staff work within clearly defined professional, ethical, and operational standards. We foster a culture of accountability, transparency, collegiality, and continuous learning to support optimal patient outcomes.
Our Medical Governance Principles
Patient Safety and Quality Care
Patient well-being remains our highest priority. We aim to deliver healthcare that is:
- Safe
- Evidence-based
- Respectful
- Timely
- Accessible
- Patient-centred
Clinical systems are regularly reviewed to identify opportunities for improvement and minimise risk.
Continuous Quality Improvement
Mentone General Practice actively participates in ongoing quality improvement activities, including:
- Clinical audits
- Policy and procedure reviews
- Accreditation processes
- Staff education and training
- Incident and near-miss reviews
- Patient feedback analysis
We encourage reflective practice and continuous professional development among all team members.
Ethical and Professional Standards
All practitioners are expected to uphold the highest ethical and professional standards in accordance with:
- AHPRA requirements
- Medical Board of Australia guidelines
- Accreditation by RACGP standards
- Relevant Australian legislation
We support respectful communication, professional integrity, patient confidentiality, and informed decision-making.
Clinical Risk Management
Our practice maintains systems to support:
- Safe prescribing
- Follow-up and recall processes
- Infection prevention and control
- Secure management of health information
- Appropriate escalation of clinical concerns
- Open disclosure and incident reporting
Risk management processes are reviewed regularly to support ongoing patient safety.
Collegial and Collaborative Care
We believe excellent healthcare depends on teamwork and collaboration. Mentone General Practice promotes:
- Collegial support between clinicians
- Respectful interdisciplinary communication
- Shared learning
- Appropriate referrals and continuity of care
- A supportive workplace culture
Patient Rights and Engagement
We value patient autonomy and informed participation in healthcare decisions. Patients are encouraged to:
- Ask questions
- Participate in care planning
- Provide feedback
- Raise concerns safely and respectfully
Feedback is welcome as an important part of improving our services.
Privacy and Confidentiality
Mentone General Practice is committed to protecting patient privacy and managing personal health information in accordance with the Privacy Act 1988 and Australian Privacy Principles.
Commitment to Excellence
Mentone General Practice strives to provide high-quality healthcare services to the Mentone community and surrounding suburbs. Through strong medical governance, continuous improvement, and a patient-focused approach, we aim to deliver safe, compassionate, and professional care at every stage of the patient journey.
