Mentone General Practice
66 Balcombe Road, Mentone
Telephone: 9583 6996, Fax: 9585 0070
PATIENT INFORMATION SHEET
Purpose
Welcome to Mentone General Practice.
This information sheet provides general details about our clinic, services, fees, privacy, and feedback options.
You can also find this information on our website: www.mentonegeneralpractice.com.au
About Us
Address: 66 Balcombe Road, Mentone, VIC
(Opposite Station Street and the Petrol Station) Parking: Ample on-site and street parking available.
Public Transport: Bus 903 stops across the road. Mentone Train Station is within walking distance.
Opening Hours
| Day | Hours |
| Monday | 8:00 am – 5:00 pm |
| Tuesday | 8:00 am – 9:00 pm |
| Wednesday | 8:00 am – 9:00 pm |
| Thursday | 8:00 am – 9:00 pm |
| Friday | 8:00 am – 5:00 pm |
| Saturday | 2:00 pm – 6:00 pm |
| Sunday | Closed |
| Public Holidays | Closed |
All consultations are by appointment only.
After-Hours Arrangements
If you need a doctor outside our normal hours, please contact the Locum Service on 13 41 00.
In an emergency, call 000 or go to your nearest hospital emergency department.
Our Health Professionals
- Dr Azhar Rakhmetova (GP FRACGP) – Women’s health, thyroid, diabetes. Speaks English and Russian.
- Dr Khaing Htun (GP FRACGP, DTM&H) – Women’s & child health, family medicine.
- Dr Jason Ting (GP FRACGP) – General practice, family health.
- Dr Bahareh Khodaverdian (GP FRACGP) –Child health, women’s health, dermatology.
- Dr Martin Hassabi (MD, FRACGP) – Skin cancer, aesthetic medicine, chronic disease.
- Dr Biswajit Roy (MBBS, FRACGP) – Child health, diabetes, chronic disease, skin conditions.
Our Fees
From 1 November, we are pleased to offer bulk billing for the following:
- Standard GP consultations
- Chronic disease management
- Mental health care plans
- Related health assessments
Private fees apply for:
- Procedures (e.g. mole removals, biopsies, iron infusions)
- Minor surgeries and medical reports
Private Fees
- Standard Consult: $85
- Long Consult: $130
Payment is required at the time of consultation.
Non-Medicare patients will be charged privately.
Contact Us
Phone: (03) 9583 6996
Fax: (03) 9585 0070
Email: mentonegp@gmail.com (for general inquiries only – not for medical advice)
For clinical matters, results, or urgent concerns, please phone the practice directly.
Privacy and Confidentiality
When you register as a patient, you consent for our team to collect and use your personal information to provide safe and high-quality care.
Only authorised staff can access your information.
We comply with the Australian Privacy Principles (APPs) and RACGP privacy requirements.
If your information is to be used for any purpose other than clinical care, we will ask for your consent.
You may request access to your health record or our full Privacy Policy—please ask reception.
Interpreter Services
If you need help with English or use Auslan, please let reception know.
We can arrange assistance through TIS National (131 450) or National Relay Service (133 677).
Patient Feedback and Complaints
Your feedback helps us improve our services.
You can provide comments or suggestions:
- In the suggestion box in the waiting room
- Directly to our reception staff
- By phone or email
If you wish to make a complaint and prefer to escalate it externally, contact:
Health Complaints Commissioner (Victoria)
Phone: 1300 582 113
Website: https://hcc.vic.gov.au
Your Responsibilities as a Patient
Bring your Medicare and Health Care Cards to each visit.
Allow reasonable time for appointments and emergencies.
Inform staff of any changes to your personal details.
Be respectful to staff and other patients.
Thank You
We look forward to providing you with continuous, quality healthcare.
— The GPs and staff at Mentone General Practice
