Frequently asked questions.

What services does Mentone General Practice offer?

Mentone General Practice provides comprehensive GP services, including chronic disease management, mental health plans, vaccinations, iron infusions, minor surgical procedures, and general medical consultations.

Where is Mentone General Practice located?

We are conveniently located at 66 Balcombe Road, Mentone, VIC, 3194, directly opposite Mentone Train Station.

What are your clinic’s operating hours?

Our clinic is open Monday through Friday from 8:00 AM to 6:00 PM and Sundays from 9:00 AM to 1:00 PM (August 2024).

How can I book an appointment?

Appointments can be booked online through our website or by calling us at (03) 9583 6996.

Are walk-in appointments available?

Walk-ins are welcome, but booking an appointment is recommended to minimise wait times.

Do you offer Telehealth consultations?

Yes, we offer Telehealth consultations, allowing you to consult with our doctors from the comfort of your home.

Does Mentone General Practice bulk bill?

We offer bulk billing for certain groups, including patients under 18, those over 75, and Veterans Affairs card holders. Check our fee schedule for more information.

What are the consultation fees?

A standard consultation involves a $40 gap fee, while longer consultations may have higher fees. Details are available on our website. (August 2024)

Do you offer discounts for healthcare cardholders?

Yes, healthcare card holders are eligible for a reduced $20 gap fee for consultations. (August 2024)

How can I pay for my consultation?

Payments can be made via EFTPOS, credit card, or through Medicare for bulk-billed services.

Which doctors are available at Mentone General Practice?

Our team includes experienced GPs such as Dr. Azhar Rakhmetova, Dr. Khaing Htun, Dr. Jason Ting, Dr. Bahareh Khodaverdian, Dr. Biswajit Roy, and Dr. Martin Hassabi.

Do you offer women’s health services?

Yes, our GPs have a special interest in women’s health, addressing issues such as fertility, contraception, pregnancy, menopause, and general women’s health.

Can I see a doctor who speaks my language?

Yes, some of our doctors are multilingual and proficient in languages such as Russian, Farsi and Bengali.

Do I need a referral for specialist services?

If specialist care is required, our GPs can provide the necessary referral.

What vaccinations do you offer?

We offer a variety of vaccinations, flu, COVID-19, shingles, and travel-related vaccinations, including Yellow Fever.

How long is a standard consultation?

A standard consultation typically lasts less than 20 minutes.

What should I do if I need to cancel my appointment?

Please notify us at least 24 hours in advance if you need to cancel or reschedule your appointment.

Do you provide after-hours care?

Call 000 or visit the nearest emergency department for emergencies outside clinic hours.

Can I bring my child for a check-up?

Yes, we provide pediatric services, including immunisations and general health checks.

What should I bring to my appointment?

Please bring your Medicare card, any relevant medical records, and a list of your current medications.

Do you offer mental health services?

We offer mental health consultations, GP Mental Health plans, and referrals to psychologists and psychiatrists.

Can I get a Vitamin B12 injection at the clinic?

Following a consultation with our GP, we offer Vitamin B12, Vitamin D, folic acid and other vitamin injections.

What is the process for getting an iron infusion?

A consultation with our doctor is required to assess your need for an iron infusion, which can then be scheduled at our clinic.

Do you perform minor surgical procedures?

We perform minor procedures such as skin lesion removal and Implanon insertion/removal.

Is travel medicine advice available?

We provide comprehensive travel medicine consultations and vaccinations, including Yellow Fever.

Can I claim my visit through Medicare?

Yes, many of our services are Medicare rebateable. Please check with our reception for specific details.

Do I need a referral to get a mental health care plan?

No referral is needed; you can discuss your mental health concerns directly with our GPs, who can create a care plan for you.

What should I do if I need a repeat prescription?

You can book a quick consultation for repeat prescriptions, which can also be arranged via Telehealth.

Do you offer STD testing?

Yes, we provide discreet STD/STI testing.

Can I get vaccinated against shingles at Mentone General Practice?

Yes, we offer shingles vaccination with Shingrix®, which is particularly recommended for adults over 50.

Do you provide flu vaccinations?

Yes, flu vaccinations are available for all eligible patients under the National Immunisation Program.

What is your policy on bulk billing for vaccinations?

We bulk bill for seasonal flu and COVID-19 vaccinations and other eligible vaccinations under specific circumstances.

How do I know if I need a Yellow Fever vaccination?

Our doctors can advise whether you need a Yellow Fever vaccination based on your travel destination and health status.

Can new patients receive vitamin injections at your clinic?

Yes, new patients are welcome to receive vitamin injections after a consultation with our doctor.

Do you provide child immunisations?

Yes, we offer a full range of childhood immunisations under the National Immunisation Program and provide’ catch-up’ immunisations.

What should I do if I suspect I have a chronic condition?

If you think you have a chronic condition, book an appointment with one of our doctors for a thorough assessment and management plan. The GP Management Plan for chronic conditions allows patients to see physiotherapists, podiatrists, or other allied health professionals under Medicare. Read more about Care Plans here.

Can I see a GP for mental health issues?

Yes, our GPs assist with mental health issues and can create a mental health care plan tailored to your needs.

Do you provide management for diabetes?

Yes, we offer comprehensive diabetes management, including regular check-ups and personalised care plans.

What should I expect during a consultation for skin conditions?

During a skin consultation, your GP will assess your condition and provide treatment options or refer you to a specialist.

How can I prepare for my first visit to Mentone General Practice?

For your first visit, bring your Medicare card, medical records, and a list of current medications. We recommend that you arrive a few minutes early.

Can I renew my prescription through Telehealth?

Yes, prescription renewals can be arranged through a Telehealth consultation with one of our doctors.

Do you offer vaccinations for overseas travel?

Yes, we provide a range of travel vaccinations, including Yellow Fever, Hepatitis, Typhoid, Rabies, Mpox, Encephalitis, Cholera, Meningococcal and more.

What should I do if I need urgent medical advice after hours?

If you need urgent medical advice after hours, don’t hesitate to contact an after-hours GP service or visit the nearest emergency department.

Can I bring my elderly parent for a consultation?

Yes, we provide care for elderly patients, including health assessments and management of chronic conditions.

Do you offer services for managing thyroid problems?

Yes, our doctors have special interests in managing thyroid conditions, including hypothyroidism and hyperthyroidism.

What should I do if I’m feeling anxious or depressed?

If you’re feeling anxious or depressed, book an appointment with our GPs, who can provide support and create a mental health care plan.

Can I receive care for minor injuries at your clinic?

Yes, we treat minor injuries such as cuts, burns, and sprains. For severe injuries, please go to the nearest emergency department.

How can I stay updated on health services and information from Mentone General Practice?

You can stay updated by visiting our website regularly or following us on social media for the latest health news and clinic updates.